To register to win a prize, you will be asked for your email address at the end of the survey. Your email address will be kept confidential and will not be linked to your survey responses.
LibQUAL is a web-based survey offered by the Association of Research Libraries that helps libraries assess and improve library services, change organizational culture, and market the library. The survey instrument measures library users' minimum, perceived, and desired levels of service quality across three dimensions: Affect of Service, Information Control, and Library as Place.
Since 2000, more than 1,340 libraries in 35 countries have participated in LibQUAL, including college and university, community college, health sciences, and academic law libraries. This growing community of participants and its extensive data set of more than one million completed surveys are rich resources for improving library services.
Additional information about the history of LIBQUAL is available here.
The goals of LibQUAL are to:
Library's have successfully used LibQUAL survey data to identify best practices, analyze deficits, and effectively allocate resources. LibQUAL gives you a chance to tell us where our services need improvement. The Institutional data and reports provided by LIBQUAL enables us to determine whether our services meet your expectations. We can then both both develop services that better meet your expectations and advocate for additional resources. Access to the aggregate data and reports of other LibQUAL participants allows us to compare our library's performance with that of peer institutions, and examine the practices of libraries evaluated highly by their users.
The survey comprises 22 core questions, 5 outcomes questions, 3 general satisfaction questions, 3 library use questions, 6 demographic questions, 5 questions customized by the institution, and a comments box.